Refund and Return Policy

Thank you for shopping at https://bylenka.com/. We want to ensure you are completely satisfied with your purchase. Please review our Refund and Return Policy below:

  1. Return Period
  • You have 30 days from the date of delivery to return any new, unworn items for a full refund or exchange.
  • Items must be returned in their original condition and packaging to be eligible for a refund.
  1. Return Process
  • Initiating a Return: Contact our customer service team at support@bylenka.com
  •  to initiate a return and obtain a Return Authorization Number (RA).
  • Packaging: Pack the items securely in the original packaging, including all tags and accessories.
  • Contact us via e-mail and we will provide you all return details
  • Shipping Costs: You are responsible for return shipping costs unless the return is due to our error or a defective item.
  1. Refunds
  • Refunds will be processed within 7 business days of receiving the returned items.
  • Please note that original shipping charges are non-refundable.
  1. Exchanges
  • If you would like to exchange an item, please contact our customer service team. Exchanges are subject to availability.
  1. Exceptions
  • Certain items may not be eligible for return due to hygiene reasons or other restrictions specified on our website.
  • Customised or personalised items may only be returned if they are defective or damaged upon arrival.
  1. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:
support@bylenka.com