Refund and Return Policy
Thank you for shopping at https://bylenka.com/. We want to ensure you are completely satisfied with your purchase. Please review our Refund and Return Policy below:
- Return Period
- You have 30 days from the date of delivery to return any new, unworn items for a full refund or exchange.
- Items must be returned in their original condition and packaging to be eligible for a refund.
- Return Process
- Initiating a Return: Contact our customer service team at support@bylenka.com
- to initiate a return and obtain a Return Authorization Number (RA).
- Packaging: Pack the items securely in the original packaging, including all tags and accessories.
- Contact us via e-mail and we will provide you all return details
- Shipping Costs: You are responsible for return shipping costs unless the return is due to our error or a defective item.
- Refunds
- Refunds will be processed within 7 business days of receiving the returned items.
- Please note that original shipping charges are non-refundable.
- Exchanges
- If you would like to exchange an item, please contact our customer service team. Exchanges are subject to availability.
- Exceptions
- Certain items may not be eligible for return due to hygiene reasons or other restrictions specified on our website.
- Customised or personalised items may only be returned if they are defective or damaged upon arrival.
- Contact Us
If you have any questions about our Refund and Return Policy, please contact us at:
support@bylenka.com