1. What is Bylenka?
Bylenka is a premium brand offering handcrafted footwear and accessories designed for comfort and style. We combine traditional craftsmanship with modern aesthetics, ensuring each product is of the highest quality.
2. Where are Bylenka products made?
All Bylena products are handmade in our European workshop, ensuring attention to detail and exceptional craftsmanship.
3. How can I choose the right size?
We provide a detailed size guide on each product page. Please refer to the guide for accurate measurements and follow our tips on choosing the perfect fit.
4. What materials are used in Bylenka footwear?
Bylenka footwear is crafted using high-quality materials such as premium leather, durable textiles, and eco-friendly soles. Each product’s specific materials are listed on the product page.
5. How do I care for my Bylenka products?
To maintain the quality and longevity of your Bylenka items, we recommend cleaning them with a damp cloth and using appropriate leather or fabric care products. Avoid excessive moisture and direct sunlight.
6. Do you offer custom-made products?
Yes, we provide customization options for select products. Please contact our customer service team for more details on available customizations.
7. What payment methods are accepted?
We accept major credit cards (Visa, Mastercard, American Express), PayPal, and other secure payment options as listed during checkout.
8. What is the shipping policy?
We offer worldwide shipping with various delivery options, including standard and express. Shipping times and costs will be calculated at checkout based on your location.
9. How can I track my order?
Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your delivery.
10. What is your return and exchange policy?
We offer a 30-day return policy on all unworn and unused items. If you're not completely satisfied with your purchase, you can initiate a return or exchange through our customer service portal. Please refer to our Return Policy for detailed instructions.
11. Can I change or cancel my order?
If your order has not yet been processed, you can request changes or cancellations by contacting our customer service team as soon as possible.
12. How do I contact customer support?
You can reach our customer support team via the Contact Us page, or by emailing support@bylenka.com. We strive to respond to all inquiries within 24 hours.
13. Do you offer gift cards?
Yes, we offer digital gift cards in various denominations, which can be purchased directly from our website.
14. Are there any promotions or discounts available?
We occasionally offer promotions and discounts. Sign up for our newsletter or follow us on social media to stay updated on the latest deals and offers.
15. How sustainable are Bylenka products?
We are committed to sustainability. Our products are made from ethically sourced materials, and we continuously work towards minimizing our environmental footprint by adopting eco-friendly production methods.
